1. Service Description

UnbugQA provides a one-time free audit service for websites or applications. The audit will cover only Exploratory testing to quickly assess the website or application's overall quality. The audit service will be conducted on the customer's website or application to identify potential issues and provide recommendations for improvement.

2. Service Level Objectives

The objective of UnbugQA's free audit service is to provide customers with an accurate and comprehensive assessment of their website or application within three business days of receiving the audit request.

3. Service Level Metrics

The following service-level metrics will be used to assess UnbugQA's performance:

Delivery Time: UnbugQA will deliver the audit report within three business days of receiving the audit request.

Quality: The audit report will cover Exploratory testing and aims to identify potential issues to assess the overall quality of the software product.

4. Roles and Responsibilities

UnbugQA is responsible for:

• Conducting the exploratory test in a timely and professional manner.
• Identifying any potential issues or defects on the website or application.
• Documenting and reporting the findings in a clear and concise manner.
• Providing recommendations for improvement based on the findings.
• Providing email support for any questions or concerns related to the exploratory test within an expected response time of 48 hours during standard business hours.

The customer is responsible for:

• Providing accurate and complete information about the website or application being audited.
• Providing any necessary login credentials or permissions to access the website or application.
• Responding to any requests for additional information from UnbugQA in a timely manner.

5. Confidentiality and Security